Privacy Policy

Bronio ("we", "us", or "our") operates the bronio.uz website, the Bronio mobile application (for customers), and the Bronio for Business mobile application (for business owners). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use any of our services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

We collect different types of information depending on how you use our services:

Our mobile applications may request the following permissions on your device:

• Location: Used to find and display businesses near you on the map. You can deny or revoke this permission at any time in your device settings.
• Camera & Photo Gallery: Used to upload profile photos and attach images to reviews. Access is only requested when you initiate these actions.
• Push Notifications: Used to send booking confirmations, reminders, and important updates. You can disable notifications in your device settings at any time.
• Biometric Authentication: Used for secure and quick app login via fingerprint or Face ID. Your biometric data is processed entirely on your device and is never sent to our servers.

All permissions are optional. You can use our services with limited functionality if you choose not to grant certain permissions.

We use the information we collect for the following purposes:

• To create and manage your account
• To process bookings and facilitate payments between customers and businesses
• To send booking confirmations, reminders (24 hours and 1 hour before), and status updates
• To display nearby businesses and services based on your location
• To personalize your experience, including service recommendations and search results
• To enable real-time chat between customers and businesses
• To detect, prevent, and address fraud, abuse, and security issues

We share certain data with trusted third-party service providers to operate our platform. We do not sell your personal information to third parties.

Our platform provides a real-time chat feature that allows customers and businesses to communicate. Chat messages are transmitted via secure WebSocket connections and stored on our servers to maintain conversation history.

Chat messages are only visible to the participants of the conversation. We do not monitor or read the content of your messages unless required for dispute resolution, fraud prevention, or legal compliance.

We send push notifications for booking confirmations, reminders, new messages, and promotional offers. These notifications are delivered through Firebase Cloud Messaging (FCM).

You can opt out of push notifications at any time by adjusting your device settings or notification preferences within the app. Disabling notifications will not affect the core functionality of our services.

Our website (bronio.uz) uses cookies and browser local storage for the following purposes:

• Authentication: To keep you logged in and maintain your session securely
• Preferences: To remember your language and theme (light/dark mode) settings
• Functionality: To store essential data needed for the website to function properly

We do not use third-party tracking cookies or advertising cookies. You can clear your browser cookies at any time through your browser settings.

We implement industry-standard security measures to protect your personal information:

• All data transmitted between your device and our servers is encrypted using HTTPS/TLS
• Passwords are stored using bcrypt hashing and are never stored in plain text
• Authentication tokens are stored securely on your device using encrypted storage
• Access to personal data is restricted to authorized personnel only

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to continuous improvement of our security practices.

We retain your personal information for as long as your account is active or as needed to provide our services. Booking history and transaction records are retained for the period required by the laws of the Republic of Uzbekistan.

When you delete your account, we will remove your personal information within 30 days, except for data we are legally required to retain (such as payment transaction records for tax and accounting purposes).

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you
• Correction: You can update or correct your personal information through your profile settings
• Deletion: You can request deletion of your account and associated personal data
• Portability: You can request your data in a structured, machine-readable format
• Withdrawal of Consent: You can withdraw consent for optional data processing (e.g., location, notifications) at any time

To exercise any of these rights, please contact us at [email protected] or through the app settings.

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected] and we will promptly delete such information.

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through the app, via push notification, or by posting a prominent notice on our website. The updated policy will be effective from the date stated at the top of this page. We encourage you to review this Privacy Policy periodically.